Privacy policy

 

Effective Date: July 17, 2026

Last Updated: July 17, 2026

 

YES A RIDE (“YES A RIDE,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

 

This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you:

 

- Visit yesaride.com or another website operated by YES A RIDE.

- Create or use a passenger account.

- Create or use a driver account.

- Request, reserve, provide, or manage transportation services.

- Submit an application, contact form, or support request.

- Communicate with us by telephone, text message, email, chat, or social media.

- Interact with our advertisements, promotions, or other online services.

 

Collectively, these websites, applications, communications, transportation coordination services, and related features are referred to as the “Services.”

 

By accessing or using the Services, you acknowledge the practices described in this Privacy Policy.

 

1. Information We Collect

 

The information we collect depends on how you interact with YES A RIDE.

 

A. Information You Provide Directly

 

We may collect information that you submit directly, including:

 

- Full name.

- Email address.

- Telephone number.

- Mailing or billing address.

- Account username and password.

- Profile photograph.

- Preferred language.

- Passenger information.

- Pickup and destination addresses.

- Reservation dates and times.

- Trip instructions.

- Accessibility or accommodation requests.

- Emergency contact information.

- Payment-related information.

- Billing records.

- Communications with customer service or dispatch.

- Complaints, ratings, reviews, and incident reports.

- Promotional or referral information.

- Information submitted through website forms.

- Electronic acceptance and consent records.

 

B. Passenger and Reservation Information

 

When a passenger requests or receives transportation, we may collect:

 

- Passenger name and contact information.

- Pickup and drop-off locations.

- Requested pickup time.

- Actual pickup and drop-off time.

- Trip route and distance.

- Vehicle and driver assignment.

- Fare, toll, tip, surcharge, and payment information.

- Number of passengers.

- Baggage information.

- Special pickup instructions.

- Accessibility requirements.

- Child safety-seat requests.

- Trip status and cancellation information.

- Customer and driver communications concerning the trip.

- Safety complaints or reports.

 

A reservation may be created by the passenger or by an authorized representative, family member, caregiver, healthcare provider, transportation broker, government agency, employer, school, or other contracting organization.

 

C. Driver and Transportation Provider Information

 

When an individual applies to drive or provide transportation through YES A RIDE, we may collect:

 

- Name and contact information.

- Date of birth.

- Driver’s license information.

- Taxi and Limousine Commission or other professional license information.

- Vehicle registration and inspection information.

- Vehicle identification number.

- License plate number.

- Insurance information.

- Base affiliation information.

- Profile photograph or identity-verification image.

- Taxpayer identification information.

- Banking or payment information.

- Background-screening information.

- Driving-history information.

- Training and certification records.

- Membership and fee information.

- Trip acceptance and cancellation history.

- Location and availability information.

- Driver ratings, complaints, and safety reports.

- Vehicle photographs and documents.

- Electronic agreements and acceptance records.

 

We may receive some of this information from licensing agencies, affiliated transportation bases, insurers, background-screening providers, payment processors, vehicle owners, or other authorized sources.

 

D. Payment Information

 

When you make or receive a payment, we and our payment-processing providers may collect:

 

- Cardholder or account-holder name.

- Payment card type.

- Partial payment-card number.

- Expiration information.

- Billing address.

- Bank-account information.

- Transaction identifiers.

- Authorization and payment status.

- Refund, dispute, and chargeback information.

- Driver payout information.

 

Complete payment-card information may be collected and stored directly by an authorized payment processor rather than YES A RIDE.

 

YES A RIDE generally receives a payment token or limited transaction information needed to complete the transaction and maintain financial records.

 

E. Location Information

 

When permitted by your device settings and account permissions, we may collect precise or approximate location information.

 

Location information may include:

 

- Passenger pickup location.

- Requested destination.

- Driver location while available to receive trips.

- Driver route during an active reservation.

- Pickup and drop-off verification.

- Location associated with safety reports.

- Device location used to identify nearby services.

 

Drivers may be required to enable location services while logged into the Driver Platform, available to receive reservations, traveling to a pickup, or completing an active trip.

 

Passengers may control certain location permissions through their device settings. Disabling location access may limit reservation, pickup, safety, or navigation features.

 

F. Device and Technical Information

 

When you access the Services, we may automatically collect:

 

- Internet Protocol address.

- Browser type.

- Device type.

- Operating system.

- Device identifiers.

- Mobile carrier.

- Language settings.

- Time zone.

- Referring website.

- Pages viewed.

- Buttons or links selected.

- Date and time of access.

- Approximate geographic location.

- Application version.

- Crash reports.

- Performance and diagnostic information.

- Security and login activity.

 

G. Cookies and Similar Technologies

 

We may use cookies, pixels, software development kits, tags, local storage, analytics tools, and similar technologies to:

 

- Keep users signed in.

- Remember preferences.

- Operate website and application features.

- Understand website traffic.

- Measure performance.

- Detect fraud and security threats.

- Diagnose technical problems.

- Evaluate advertising or marketing campaigns.

- Improve the Services.

 

Some cookies are necessary for the website to function. Other cookies may support analytics, preferences, or advertising.

 

You may be able to control cookies through your browser settings or a cookie-management tool displayed on the website. Blocking certain cookies may prevent parts of the Services from functioning properly.

 

H. Communications

 

We may collect and retain information when you communicate with us, including:

 

- Email messages.

- Text messages.

- Telephone call details.

- Voicemail.

- Chat messages.

- Support requests.

- Social-media communications.

- Information submitted to dispatch.

- Driver and passenger communications facilitated through the Services.

 

Where permitted by law and after providing any required notice, calls may be monitored or recorded for training, service quality, fraud prevention, dispute resolution, or safety purposes.

 

I. Information from Other Sources

 

We may receive information from:

 

- Transportation providers.

- Affiliated bases.

- Drivers and vehicle owners.

- Passengers.

- Payment processors.

- Identity-verification providers.

- Background-screening providers.

- Insurance companies.

- Government or licensing agencies.

- Transportation brokers.

- Healthcare transportation coordinators.

- Employers, schools, or government programs.

- Referral partners.

- Analytics and advertising providers.

- Publicly available sources.

- Fraud-prevention and security providers.

 

2. How We Use Information

 

We may use personal information to:

 

- Create and manage accounts.

- Confirm identity.

- Review driver applications.

- Verify licenses, insurance, vehicles, and qualifications.

- Process transportation reservations.

- Match passengers with drivers or transportation providers.

- Dispatch, monitor, and document trips.

- Provide navigation and pickup information.

- Calculate fares, fees, tolls, surcharges, and tips.

- Process customer payments and driver payouts.

- Administer driver memberships and Platform fees.

- Send reservation confirmations and trip updates.

- Facilitate communications between passengers, drivers, dispatchers, and contracting organizations.

- Provide customer service.

- Process cancellations, refunds, and payment adjustments.

- Respond to accommodation requests.

- Investigate accidents, safety events, complaints, or lost property.

- Prevent fraud, unauthorized access, and Platform misuse.

- Protect passengers, drivers, employees, and the public.

- Maintain licensing, insurance, and regulatory records.

- Enforce our Terms and Conditions.

- Improve website, application, dispatch, and transportation operations.

- Conduct analytics and performance testing.

- Personalize user experiences.

- Send marketing communications when legally permitted.

- Manage promotions, referrals, and surveys.

- Maintain business, tax, accounting, and legal records.

- Establish, exercise, or defend legal claims.

- Comply with applicable laws, subpoenas, court orders, regulatory requests, and government requirements.

 

We may also use information for another purpose disclosed when the information is collected or with your authorization.

 

3. How We Share Information

 

We may disclose personal information in the circumstances described below.

 

A. Drivers and Transportation Providers

 

We may provide drivers and transportation providers with information reasonably necessary to perform a reservation, such as:

 

- Passenger name.

- Pickup location.

- Destination.

- Telephone or masked contact information.

- Trip instructions.

- Accessibility requirements.

- Reservation time.

- Passenger count.

- Relevant safety information.

 

Drivers are permitted to use this information only for authorized transportation, safety, support, and trip-documentation purposes.

 

B. Passengers and Reservation Organizers

 

We may provide passengers or authorized reservation organizers with:

 

- Driver name.

- Driver photograph.

- Vehicle description.

- Vehicle license plate.

- Driver location and estimated arrival.

- Trip status.

- Contact or masked communication information.

- Transportation provider or affiliated base information.

 

C. Affiliated Bases and Transportation Companies

 

Information may be shared with a licensed transportation base, vehicle owner, fleet operator, broker, or other transportation company involved in accepting, dispatching, monitoring, documenting, or completing a reservation.

 

D. Contracting Organizations

 

When transportation is arranged or funded by another organization, we may share reservation and service information with that organization.

 

These organizations may include:

 

- Healthcare providers.

- Transportation brokers.

- Insurance organizations.

- Government agencies.

- Employers.

- Schools.

- Residential facilities.

- Community organizations.

- Caregivers.

- Authorized family members.

- Other transportation sponsors.

 

The information shared may include reservation status, pickup and drop-off times, mileage, fare, driver assignment, cancellation reason, and other information reasonably required to manage the transportation program.

 

E. Service Providers

 

We may share information with companies that provide services on our behalf, including:

 

- Website hosting.

- Cloud storage.

- Payment processing.

- Driver payments.

- Identity verification.

- Background screening.

- Mapping and navigation.

- Customer communications.

- Text messaging.

- Email delivery.

- Customer support.

- Analytics.

- Advertising.

- Cybersecurity.

- Fraud detection.

- Document management.

- Accounting.

- Insurance support.

- Legal and professional services.

 

These providers are authorized to process information only for legitimate business purposes and according to their agreements with YES A RIDE.

 

F. Government Authorities and Legal Requests

 

We may disclose information when we reasonably believe disclosure is necessary to:

 

- Comply with applicable law.

- Respond to a subpoena, court order, warrant, or legal process.

- Respond to a government or regulatory request.

- Cooperate with licensing or transportation authorities.

- Report an accident or safety incident.

- Prevent or investigate suspected fraud.

- Protect the rights, safety, or property of YES A RIDE, passengers, drivers, or others.

- Respond to an emergency involving danger of death or serious physical injury.

 

G. Business Transactions

 

Information may be disclosed as part of an actual or proposed:

 

- Merger.

- Acquisition.

- Financing.

- Reorganization.

- Sale of assets.

- Change of control.

- Bankruptcy.

- Business transfer.

 

The recipient will be required to handle personal information consistently with applicable law and any commitments that continue to apply.

 

H. With Your Authorization

 

We may disclose information to another person or organization when you direct or authorize us to do so.

 

4. Sale and Sharing of Personal Information

 

YES A RIDE does not sell personal information for monetary payment.

 

We may disclose information to service providers, analytics companies, advertising providers, transportation partners, or other parties for the operational and business purposes described in this Privacy Policy.

 

Certain state privacy laws may define some advertising or analytics disclosures as a “sale,” “sharing,” or “targeted advertising,” even when no money is exchanged.

 

Where applicable, users may submit a request to opt out of legally defined sales, sharing, or targeted advertising by contacting us using the information in the “Contact Us” section or by using an available privacy-preference tool.

 

YES A RIDE does not knowingly sell or share the personal information of children under sixteen for targeted advertising.

 

5. Text Messages, Telephone Calls, and Email

 

YES A RIDE may send transactional communications concerning:

 

- Account verification.

- Driver applications.

- Reservation confirmation.

- Driver assignment.

- Driver arrival.

- Trip status.

- Cancellations.

- Receipts.

- Payment status.

- Safety notifications.

- Document expiration.

- Customer support.

- Membership billing.

 

Transactional communications may be necessary to provide requested Services.

 

Where required, marketing communications will be sent only with appropriate consent.

 

Consent to receive marketing messages is not a condition of purchasing transportation services.

 

Message and data rates may apply. Message frequency may vary.

 

You may opt out of eligible marketing text messages by replying STOP. You may request assistance by replying HELP.

 

Opting out of marketing messages does not necessarily prevent YES A RIDE from sending essential nonmarketing messages concerning an active account, reservation, payment, safety issue, or legal notice.

 

You may unsubscribe from eligible marketing emails by using the unsubscribe link included in the message.

 

6. Driver Background and Identity Information

 

YES A RIDE or an authorized provider may process information necessary to evaluate a driver’s identity, eligibility, licensing, driving history, vehicle, insurance, or background.

 

When information is obtained through a consumer-reporting agency, YES A RIDE will follow applicable requirements regarding authorization, notice, and adverse action.

 

Driver-screening information will be used for legitimate safety, regulatory, contractual, and eligibility purposes.

 

7. Sensitive Personal Information

 

Some information processed through the Services may be considered sensitive under applicable law, including:

 

- Precise location.

- Driver’s license information.

- Government identification information.

- Financial account information.

- Login credentials.

- Background-screening information.

- Information concerning disabilities or transportation accommodations.

- Information revealing transportation to or from certain locations.

 

We use sensitive information only for purposes reasonably necessary to:

 

- Provide transportation.

- Verify identity and eligibility.

- Process payments.

- Provide accessibility accommodations.

- Protect safety and security.

- Prevent fraud.

- Comply with legal or contractual requirements.

- Operate the Services as requested.

 

YES A RIDE does not use sensitive personal information to make unrelated assumptions about a person’s health, disability, religion, immigration status, or other personal characteristics.

 

8. Health and Medical Transportation Information

 

YES A RIDE may coordinate transportation to healthcare facilities or receive transportation instructions from a healthcare provider, broker, insurer, caregiver, or government program.

 

YES A RIDE is a transportation and technology provider and is not necessarily a healthcare provider or health plan subject to the Health Insurance Portability and Accountability Act for every service it provides.

 

When YES A RIDE receives protected health information on behalf of an organization subject to healthcare privacy laws, that information may also be governed by a separate agreement with that organization.

 

We limit the use of health-related transportation information to providing, documenting, billing, supporting, and protecting the applicable transportation service.

 

9. Data Retention

 

We retain personal information for as long as reasonably necessary to:

 

- Maintain an active account.

- Provide requested Services.

- Complete reservations and payments.

- Meet licensing or insurance requirements.

- Maintain tax and accounting records.

- Resolve disputes.

- Investigate incidents.

- Prevent fraud.

- Enforce agreements.

- Comply with legal obligations.

- Establish, exercise, or defend legal claims.

 

Retention periods vary according to the type of information and the purpose for which it was collected.

 

When information is no longer reasonably necessary, we may delete, anonymize, aggregate, or securely dispose of it, subject to technical and legal limitations.

 

10. Data Security

 

YES A RIDE uses administrative, technical, and physical safeguards designed to protect personal information.

 

These safeguards may include:

 

- Account authentication.

- Access controls.

- Encryption during transmission.

- Secure service providers.

- Employee and contractor access restrictions.

- Security monitoring.

- Document-verification procedures.

- Fraud-prevention measures.

- Data-retention controls.

- Incident-response procedures.

 

No website, application, database, wireless transmission, or storage system can be guaranteed to be completely secure.

 

Users are responsible for maintaining the confidentiality of their passwords, devices, and account credentials and for notifying YES A RIDE promptly of suspected unauthorized access.

 

11. Data Breach Notifications

 

If YES A RIDE discovers a security incident involving personal information, we will investigate and provide notices to affected individuals, government authorities, consumer-reporting agencies, or other parties when required by applicable law.

 

The timing and content of any notification will depend on the nature of the incident and applicable legal requirements.

 

12. Your Privacy Choices

 

Depending on your location and applicable law, you may have the right to request:

 

- Confirmation of whether we process your personal information.

- Access to personal information maintained about you.

- Correction of inaccurate information.

- Deletion of certain personal information.

- A portable copy of certain information.

- Information about categories of information collected or disclosed.

- Opt-out of certain targeted advertising.

- Opt-out of legally defined sales or sharing.

- Limitation of certain sensitive-information uses.

- Withdrawal of consent when processing is based on consent.

- Appeal of a denied privacy request.

 

These rights are subject to exceptions and limitations. For example, we may retain information required for safety, fraud prevention, legal compliance, accounting, dispute resolution, or completion of requested transportation services.

 

We will not unlawfully discriminate against a person for exercising an applicable privacy right.

 

13. Submitting a Privacy Request

 

To submit a privacy request, contact:

 

Email: Partners@yesaride.com

Telephone: 212-259-7349

Alternate Telephone: 718-750-9488

Mailing Address: 801 Brickell Ave, Miami, FL 33131

 

Please include:

 

- Your full name.

- Your telephone number or email address associated with the account.

- Whether you are a passenger, driver, applicant, or website visitor.

- The privacy right you wish to exercise.

- Enough information for us to locate the relevant records.

 

We may need to verify your identity before completing a request.

 

Verification may require confirmation through an account, email address, telephone number, identification document, or other reasonable method.

 

We will use information submitted for verification only to evaluate and process the request.

 

An authorized agent may submit a request on your behalf when permitted by law. We may require proof of the agent’s authority and direct verification from the person whose information is involved.

 

14. Account and Communication Choices

 

Users may be able to:

 

- Review or update account information.

- Change device permissions.

- Disable location access.

- Control push notifications.

- Unsubscribe from marketing emails.

- Opt out of eligible marketing text messages.

- Adjust browser cookie settings.

- Request account closure.

 

Some information and communications are necessary to provide transportation, maintain safety, process payments, comply with law, or administer an active driver or passenger account.

 

15. Do Not Track and Browser Signals

 

Some browsers transmit “Do Not Track” signals.

 

Because there is not one universally accepted standard for responding to all Do Not Track signals, the Services may not respond to every such signal.

 

Where required by applicable law and supported by our systems, YES A RIDE may process recognized universal opt-out preference signals, such as a browser-based Global Privacy Control signal.

 

16. Third-Party Websites and Services

 

The Services may contain links to third-party websites, applications, payment processors, mapping services, social-media platforms, or other services.

 

YES A RIDE does not control the privacy practices of independent third parties.

 

Information provided directly to a third party is governed by that third party’s privacy policy and terms.

 

Users should review the privacy practices of each third-party service they use.

 

17. Social Media

 

If you interact with YES A RIDE through a social-media platform, the platform may collect and process information according to its own privacy policy.

 

We may receive information such as:

 

- Public profile information.

- Username.

- Comments.

- Messages.

- Reactions.

- Advertising interactions.

 

Information posted publicly may be visible to other users.

 

Do not post sensitive reservation, payment, identity, health, or driver-document information in public comments.

 

18. Children’s Privacy

 

The YES A RIDE website and Services are not directed to children under thirteen.

 

We do not knowingly collect personal information directly from children under thirteen through a child-created account without legally required parental consent.

 

Transportation for a minor may be arranged by a parent, guardian, school, government program, healthcare provider, caregiver, or other authorized adult.

 

In those circumstances, we may process information concerning the minor as reasonably necessary to provide and protect the transportation service.

 

If a parent or guardian believes that a child under thirteen submitted personal information directly to YES A RIDE without authorization, the parent or guardian should contact us so that we may investigate and take appropriate action.

 

19. Users Outside the United States

 

YES A RIDE is based in the United States, and information may be processed and stored in the United States.

 

If you access the Services from another country, your information may be transferred to a jurisdiction with privacy laws different from those in your country.

 

Any international transfer will be handled according to applicable legal requirements.

 

20. Automated Processing

 

YES A RIDE may use automated systems to support:

 

- Driver-passenger matching.

- Trip assignment.

- Fraud detection.

- Identity verification.

- Route and arrival estimates.

- Fare calculations.

- Account-security monitoring.

- Document-expiration alerts.

- Service-quality analysis.

 

These systems may consider information such as location, vehicle type, availability, licensing, reservation requirements, prior activity, and safety indicators.

 

Where required by law, individuals may request information about, or human review of, certain significant decisions made solely through automated processing.

 

21. Electronic Acceptance Records

 

When a user accepts an agreement, policy, consent, or disclosure electronically, YES A RIDE may record:

 

- Date and time.

- Document version.

- Account identifier.

- Device or browser information.

- Internet Protocol address.

- Checkbox or button-selection record.

- Electronic signature.

- Related verification information.

 

These records may be used to document consent, contractual acceptance, and regulatory compliance.

 

22. Changes to This Privacy Policy

 

YES A RIDE may update this Privacy Policy to reflect changes in:

 

- Services.

- Technology.

- Information practices.

- Service providers.

- Safety procedures.

- Business operations.

- Legal or regulatory requirements.

 

The updated Privacy Policy will display a revised “Last Updated” date.

 

When required by law, we will provide additional notice through the website, application, email, text message, account notification, or another reasonable method.

 

Material changes will apply prospectively unless otherwise permitted by law.

 

23. Contact Us

 

Questions, concerns, complaints, or privacy requests may be directed to:

 

YES A RIDE

Mailing Address: 801 Brickell Ave, Miami, FL 33131

Email: Partners@yesaride.com

Telephone: 212-259-7349

Alternate Telephone: 718-750-9488

Website: yesaride.com

 

Please include “Privacy Request” in the subject line of written privacy communications.

 

For an immediate transportation or safety emergency, contact 911 or the appropriate emergency service.